Gold-filled jewellery is of a much higher quality than other regulated by the Federal Trade Commission of the United States. Gold-filled jewellery contains 5% gold by weight, while gold-plated typically contains 0.05% gold or less. The process by which the gold is mechanically bonded onto the base metal also means it is Made to last: Hypoallergenic, water and tarnish resistant.

Gold-filled jewellery may be the most durable alternative to solid gold, but it isn’t immune to tarnishing. By looking after your gold-filled jewellery correctly, you can extend its lifespan by years or decades. While you can shower and swim with gold-filled jewellery, it’s better to keep it as dry as possible. This includes lotions and sweat, so it’s best to remove all gold-filled jewellery while exercising or moisturising. To protect your gold jewellery against scratches, remove it during vigorous activity, such as moving furniture.

You may contact us by email sales@sounforgettable.com.au.

So Unforgettable Jewellery
P.O. Box 327 Redlynch Cairns
4870

We currently accept the following forms of payment online: Bank Direct Deposit, Visa, MasterCard.

At So Unforgettable, we want you to be pleased with your purchase. If for any reason you are not completely satisfied, please contact us within 7 days of receipt to organise the return of any unworn and undamaged item(s) for a full credit card refund to the original cardholder.

Merchandise Credits or Refunds issued will not include original shipping charges. Shipping charges for returns or exchanges are the responsibility of the purchaser.

Merchandise must be accompanied by original packaging and receipt. All returns of merchandise require a Return Authorization. Please email sales@sounforgettable.com.au to obtain a Return Authorization number before shipping your merchandise back.

Please contact sales@sounforgettable.com.au if you would like to request a special extended exchange date due to giving your purchase as a gift.

We process all returns on the same day that they are received and we will send an email confirmation once the refund is processed. Please keep in mind that depending on the cycle of your credit card it may take 2-10 days for the refund to post to your account.

All repairs and incorrect sizes must be sent back in their original packaging, new and unworn via REGISTERED MAIL.
So Unforgettable does not take responsibility for any parcels that are not tracked.

Please note that Special Orders that are sized to your specifications are Final Sales and Non-refundable.

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Yes we do!

Delivery will depend on the option you select at checkout. Web orders will be processed Monday through Friday between the hours of 10:00 am – 1:00pm.

Any orders received before 10:00am will be shipped that day. All orders received after 10:00am will be shipped the next business day.

Once your order has been processed you will receive a confirmation email.

Yes, Australia Post Express will require a signature when they deliver your package.

All returns of merchandise require a Return Authorization, otherwise we are unable to accept the package. Please send your item back to us with a note including your name, address, and daytime contact telephone number. Please allow up to ten days for us to respond. Provided that the items returned fall within our policy we will refund your original purchase amount. We are not responsible for any lost or damaged packages, so please be sure to insure your package for the full value of the piece. Please note that Special Orders and rings that are sized to your specifications are Final Sales and Non-refundable.

At So Unforgettable, your purchase will always arrive beautifully wrapped and placed in a So Unforgettable box that is appropriate for the piece.

Please email So Unforgettable and we would be happy to initiate an order. If an item is not currently in stock, there is, in most cases (with the exception of one-of-a-kind pieces), the option to special order a piece. We require a deposit equal to half of the value of the item being ordered. Special orders are final sales and non-refundable. Special order prices may fluctuate, depending on the item. Prices will be confirmed via email before an order is placed. A special order typically takes between 4 and 6 weeks.

Unfortunately, no. All special orders are especially made for you, therefore they are final sales and are not returnable or exchangeable.

Simply click 'Login/ Register', located at the top right of the page and then click on create an account. Fill in your details and click 'Update'. Registration should now be complete and you will receive a confirmation email shortly.

Creating an account will allow you to create Wishlist's, submit product reviews, check prior orders and checkout faster.

We offer repair services on Jewellery purchased from So Unforgettable only. Please email clear, close-up photos for an approximate quote before sending. For security reasons repairs must be posted with a tracking number, with your contact details and a brief note confirming our correspondence.

We are not responsible for any lost or damaged packages, so please insure your package for the full value of the piece. Please allow at least 4-6 weeks for all repairs.

Mail to:
So Unforgettable Jewellery P.O. Box 327 Redlynch Cairns 4870

We will be able to provide an estimate and advise approximate timescales for the repair.

We recommend that you keep your jewelry away from chemicals. Exposure to chemicals can damage or discolor precious metals (gold, silver, platinum, iron) and may harm some colored gems. Even everyday substances like hairspray, lotion, sunscreen, perfume or other cosmetics can contain chemicals that will permanently damage the surface of your pearls and other delicate or porous gems (like turquoise). Fine jewelry should be removed before diving into a chlorinated swimming pool or before using household cleaners. Many of these cleaners contain ammonia, which can be too harsh for delicate gems. Chlorine bleach, another common household solvent, can pit or damage gold alloys.

Most COLORED GEMS and DIAMONDS can be cleaned with warm water, mild dish soap (no detergents) and a soft brush. A pulsed-water dental cleaning appliance and a soft, lint-free cloth can also be used. Be sure to rinse your jewelry in a glass of water to remove cleaning solutions since you risk losing loose stones – or even an entire piece of jewelry - if you rinse directly in the sink. Please have your settings checked on a regular basis, at least once a year.

Over time, body oils, dust and so on will build up on your jewellery from regular wear. We recommend regularly polishing your gold pieces with a jewellery cloth; and cleaning with warm, soapy water and a soft toothbrush as required.

Ensure your jewellery is completely dry before storing it away. While gold will not tarnish, moisture can cause the gold to patina over time. A patina is a darker, somewhat matte colouration on your gold jewellery. A patina does not mean your piece is faulty; in fact, it’s often favoured for the antique look it bestows. Regularly polishing and cleaning will restore your gold piece’s shine.

Silver care

Sterling silver (also known as 925 silver) is a timeless precious metal. While brightly reflective when it’s kept polished, silver jewellery also takes on a different beauty as it ages. Below is our guide to caring for your silver jewellery and avoiding tarnish.

Sterling silver can naturally oxidise, (darken) over time. However if worn in a highly chlorinated pool or a spa it may oxidise within hours.
We recommend removing your silver jewellery before going to bed, swimming in a pool or at the beach, or undertaking strenuous activities or exercise where your piece may be knocked, snagged, or rubbed against abrasive surfaces.

Remove silver rings and bracelets, or cover them with gloves, before using household cleaning products. Exposure to chlorine and other harsh chemicals can damage your jewellery; While makeup, perfumes, hair products and lotions can build up and affect your jewellery over time.

Highly recommended dishwashing detergent as a powerful non harmful cleaner to remove daily grease, makeup , skin oils and perspiration that can discolour your silver.

Use your nail bush under the shower on your silver and gold jewellery and rinse it after wearing all day.
This will prevent the build up of tarnish this is the key to shiny jewellery, Prevention before tarnish begins.

We'd love to hear your feedback about our website, stores, staff and products. You can provide feedback by emailing sales@sounforgettable.com.au or quickly provide feedback using our contact page.

Your security while shopping online with So Unforgettable is extremely important to us. We take all reasonable measures to ensure your personal and payment information is protected.

All areas of our website where personal or payment details are entered are secured using SSL/TLS encryption, which protects information transmitted between your browser and our website.

Payments on our website are processed securely by Stripe, a trusted global payment processor. We do not store your credit card details on our servers.

You can confirm that a page is secure by looking for the padlock icon in your browser’s address bar and ensuring the website address begins with https://.

How We Handle Your Personal Information

We want your online and in-store experience with So Unforgettable to be enjoyable, and we respect your privacy when you visit our stores or our website.

We collect and use personal information only where it is reasonably necessary to provide our products and services, process orders, and communicate with our customers.

We want your online and instore experience to be enjoyable and we take care to respect your privacy when you visit our stores and our web site. We do this gladly because we know that if you have a good experience with us, you will want to visit our website again, and maybe even tell your friends about us.

So Unforgettable complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) regarding the collection, use and storage of personal information.